Return Policy

We accept returns within 30 days of delivery for eligible items.

Eligible Returns

To qualify for a return:

• Items must be unused, uninstalled, and in original packaging

• Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

• Custom-cut or custom-colored products

• Installed or used items

• Clearance or final sale items

• Specific products such as steel components, select posts, and gates (as identified at purchase)

Return Process

To initiate a return:

1. Contact us at 647-694-5754 or info@alurailing.ca

2. Provide your order number and reason for return

3. If applicable, include photos (for damaged/defective items)

4. Wait for return authorization and instructions before shipping

Return Shipping

• Customers are responsible for return shipping costs

• Original shipping charges are non-refundable

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 30 days of delivery

• Provide photos of the damage

• We will review and provide a replacement or refund if approved

Refunds

• Refunds are issued to the original payment method

• Processed within 7 business days after we receive and inspect the returned item