Return & Refund Policy

Return & Refund Policy for Composite Fence | Hassle-Free, Transparent & Customer-Focused

When you shop with Composite Fence, your confidence matters to us. We understand that investing in Composite Fence—whether for residential, commercial, or landscape projects—requires clarity, trust, and transparency. For this reason, we have created a clear and customer-friendly Return & Refund Policy that explains how returns, refunds, and exchanges work while protecting the integrity of our custom manufacturing process.

Because many of our Composite Fence, panels, and related products are custom-sized, made-to-order, or project-specific, our return policy differs slightly from mass-produced items. Below, you will find a detailed explanation of our policies, timelines, and procedures to ensure a smooth and informed purchasing experience.

Custom & Made-to-Order Products Policy

Many of our products are crafted specifically to meet the exact dimensions, designs, and specifications of your project. These custom and made-to-order Composite Fence are manufactured exclusively for your order.

Once production begins, custom-fabricated and made-to-order products are considered final sale. This policy exists because these items cannot be resold, resized, or reused for other customers. As a result, they are not eligible for return, exchange, or refund after production starts.

We strongly encourage customers to:

• Review all measurements carefully before placing an order

• Confirm design details, materials, and finishes

• Contact our team with questions prior to finalizing a purchase

By ensuring accuracy upfront, you can avoid delays, unexpected costs, and order issues later.

Standard Products Return Eligibility

Some standard or non-custom products may qualify for return under specific conditions. If your purchase is eligible, you must submit a return request within 7 days of delivery.

To qualify for a return, the item must:

• Be unused and uninstalled

• Remain in its original condition

• Include original packaging and accessories

• Show no signs of wear, modification, or damage

Products returned outside this timeframe or in altered condition may be refused or subject to restocking fees.

Return Authorization Process

All returns require prior return authorization to ensure proper handling and tracking. This process helps us resolve requests efficiently while avoiding unnecessary delays.

To request authorization, please contact our team with:

• Your order number

• The product name or SKU

• The reason for the return

Once approved, we will provide instructions on how and where to return your item. Please note that unauthorized returns may be rejected or sent back to the customer.

Refund Policy & Processing Time

Once we receive and inspect an approved return, we will process your refund promptly. Refunds are issued to the original method of payment used at checkout.

Important refund details:

• Refunds apply only to the product price

• Shipping and handling fees are non-refundable

• Processing times may vary depending on your payment provider

We inspect all returned items to confirm they meet our return criteria. If the product shows signs of use, installation, or damage, the refund may be denied or adjusted accordingly.

Damaged or Incorrect Items

We take quality control seriously, but shipping issues can occasionally occur. If your order arrives damaged, defective, or incorrect, we want to resolve the issue quickly and fairly.

Please follow these steps:

• Inspect your delivery immediately upon arrival

• Contact us within 24 hours of delivery

• Provide clear photos of the damage or incorrect item

Once verified, we will determine the best solution, which may include a replacement, correction, or refund at no additional cost to you. Prompt communication ensures faster resolution and protects your eligibility.

Shipping Responsibility & Return Costs

Unless the return results from an error on our part, customers are responsible for return shipping costs. This includes packaging, shipping fees, and insurance if required.

We recommend using a trackable shipping method to ensure the safe return of your item. Composite Fence is not responsible for lost or damaged return shipments.

If the return is approved due to:

• Shipping damage

• Incorrect product sent

• Manufacturing defects

We will cover or reimburse return shipping costs as applicable.

Why Our Policy Protects You

Our return and refund policy exists to balance customer satisfaction with custom manufacturing integrity. By clearly outlining expectations, we help customers make informed decisions while maintaining high-quality production standards.

This policy ensures:

• Transparency at every step

• Fair treatment for all customers

• Protection for custom-built products

• Faster issue resolution

We believe honesty and clarity build long-term trust, and that trust is the foundation of our brand.

How to Contact Composite Fence

For all return, refund, or policy-related inquiries, please reach out through our website contact form. Our support team will guide you through the process and answer any questions you may have.

We aim to respond promptly and provide helpful, solution-focused assistance every step of the way.

Final Notes on Returns & Refunds

Before placing your order, we encourage you to review product descriptions, sizing guides, and customization details carefully. Taking a few extra moments upfront can help prevent issues later and ensure you receive exactly what you need for your outdoor space.

At Composite Fence, your satisfaction is important to us. Our goal is to deliver premium-quality products, clear policies, and dependable service—so you can purchase with confidence and peace of mind.

If you need clarification at any time, our team is always ready to help.